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Home Depot: Products & Services

Home Depot is a warehouse type store that offers merchandise for home improvements. They offer a large variety of appliances, bath, building materials, decor, doors, windows, electrical, flooring, kitchen, lighting, fans, lumber, outdoor items, paint, plumbing, storage, organization, tools and hardware. They also offer installation of their products, tool rentals, how to guides, workshops, project guides, buying guides and more.

Home Depot: Company Background

Home Depot was founded in 1978 by Bernie Marcus, Arthur Blank, Ron Brill, and Pat Farrah. Their headquarters is located in Cobb County, GA. They currently offer 2,248 locations across the United States, Canada, Mexico and China. They are a publicly traded company. They are currently the largest home improvement retailer in the United States.

Home Depot: Customer Feedback & Reviews

There are mixed reviews for Home Depot. Some customers were unhappy with the delivery, the pricing, the quality of the products, and the customer service. One customer said, "Very bad experience. The initial did not go through online. Had to call customer support in the morning. At first it seemed like it was an easy fix but then it ended up take her (name was Shantay) about 30-40 minutes to re-enter my order. After all that, she charged the wrong price. After I made her aware, she wanted to give me a gift card for the difference. Why? Who knows. Anyways, I cancelled the order with her and told her to have her supervisor call me back. No one ever called!! I went back online and re-entered the order in 3 minutes max. Then, I get a call from another store that told me that Shantay had already charged me the incorrect amount and I had to give them my credit card number, again! Just to get the credit back, even though the order was already cancelled. Bad customer service at all levels!".

Other customers are happy with the price, the delivery, the quality of the products, the customer service, and the ease of the website. One customer said, "My purchase at Home Depot, online, was great! Got the item I wanted on time and exactly as I ordered. Delivery was professional and on time!". Another customer said, "Every item was shipped quickly and arrived without any problems.".

Home Depot: Business Credibility & Trustworthiness

Home Depot is a Better Business Bureau accredited company since May 15, 1989. On the BBB rating scale of A+ to F, the BBB has given Home Depot a rating of A+. They have had 2,897 complaints in the past 3 years and 1,075 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the products or services.

*Please note, this BBB review was on Home Depot Headquarters. There are other reviews of individual stores, that may have different results.

Home Depot: Website Popularity & Google Ranking

Alexa traffic ranker shows Home Depot ranks 555 globally and 112 in the United States. They have a reputation of 23,299 sites linking in. The most frequent user of this site is females between the ages of 55-64. These users have some college education.

Google PageRank gives Home Depot a rating of 7 out of a possible 10 points.

Home Depot: Social Media Presence

Home Depot has a Facebook page with 800,737 likes. They use this page to communicate with their fans and they showcase their merchandise on this page. They have a Twitter with 95,378 followers. They update this page frequently. They have a YouTube page with 15,613 subscribers. They offer do it yourself videos and more. They also offer a blog with home improvement articles.

Home Depot: Website Security & Safety

Home Depot collects and uses personal information for business purposes. They may share personal information about The Home Depot consumers with some service providers in order to provide you with tailored information about products and services and special offers. Please see the privacy policy for more information.

Home Depot is Norton Secured powered by VeriSign. They use SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Home Depot: Pricing & Packages

Home Depot offers a Low Price Guarantee. They state, "If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.".

Home Depot: Shipping Rates & Policies

Home Depot offers a variety of shipping methods:

  • Standard Shipping - takes about 3-5 business days for delivery
  • Expedited Shipping - takes about 2 business days for delivery
  • Express Shipping - takes about 1 business day for delivery
  • Cost Saver - takes about 5-9 business days for delivery
  • Curbside Truck Delivery - takes about 2-6 business days for delivery
  • Basic Home Delivery - takes about 5-10 business days for delivery
  • Threshold Home Delivery - takes about 5-10 business days for delivery
  • White Glove Delivery - takes about 5-10 business days for delivery
  • Depot Direct Delivery - delivery dates available at checkout
  • Dealer Delivery - takes about 7-14 business days for delivery

All shipping costs are dependant upon items purchased, shipping address and shipping methods chosen. All shipping costs will be calculated at the time of check out.

Home Depot: Payment Methods Accepted

Home Depot excepts payments via credit card (Visa, MasterCard, Discover, American Express, Home Depot Consumer Card and Home Depot Commercial Card), PayPal, gift card and store credit. In store you can pay with all of the above mentioned payment methods as well as cash or check. They do not accept any other payment methods at this time.

Home Depot: Returns, Refunds & Exchange Policy

Home Depot accepts returns through the mail or at the store locations. When returning items by mail, the customer must fill out the return form that is located on the packing slip. They offer returns by freight, which they will cover the return postage, or return by UPS, FedEx, USPS, etc. at the cost of the customer.

Home Depot: Product images & screenshots
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